The Responsible Entity has established procedures for dealing with complaints. If an investor has a
complaint, they can contact the Responsible Entity and/or the Investment Manager during business
hours, using contact details provided in the PDS.
We will endeavour to resolve your complaint fairly and as quickly as we can. We will respond to your
complaint within the maximum response timeframe of 30 days. If we are unable to respond within the
maximum response time because we have not had a reasonable opportunity to do so, we will write to
you to let you know of the delay.
All investors (regardless of whether you hold Units in the Fund directly or hold Units indirectly via a
Platform) can access the Responsible Entity’s complaints procedures outlined above. If investing via a
Platform and your complaint concerns the operation of the Platform then you should contact the
Platform operator directly.
If an investor is not satisfied with the final complaint outcome proposed, any aspect of the complaints
handling process or a delay in responding by the maximum response time, the Australian Financial
Complaints Authority (AFCA) may be able to assist. AFCA operates the external complaints resolution
scheme of which the Responsible Entity is a member. If you seek assistance from AFCA, their services
are provided at no cost to you.
You can contact AFCA on 1800 931 678, or by writing to:
Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001